Terms of Service

1. Acceptance of Terms

By accessing or using MedNex ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service. These Terms apply to all users, including healthcare providers, patients, and administrators.

2. Description of Service

MedNex is a comprehensive healthcare platform that provides:

• Electronic Medical Records (EMR) management
• Patient scheduling and appointment management
• Revenue Cycle Management and billing services
• Telehealth and virtual care capabilities
• Patient portal and communication tools
• AI-assisted clinical documentation

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your use complies with applicable laws and regulations

4. Healthcare Provider Obligations

Healthcare providers using MedNex agree to:

• Maintain valid licenses and credentials for their jurisdiction
• Comply with all applicable healthcare laws and regulations
• Follow HIPAA requirements for protected health information
• Use the platform only for legitimate healthcare purposes
• Maintain appropriate professional liability insurance

5. Prohibited Uses

You may not use the Service to:

• Violate any applicable laws or regulations
• Transmit malicious code or interfere with the Service
• Access accounts or data without authorization
• Share login credentials with unauthorized parties
• Use the platform for non-healthcare commercial purposes
• Collect or harvest user information without consent

6. Intellectual Property

The Service and its original content, features, and functionality are owned by MedNex and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without express written permission.

7. Data Ownership

You retain all rights to your data entered into the platform. MedNex is granted a limited license to use your data solely for providing the Service. Patient health information remains the property of the healthcare organization and is protected under HIPAA regulations.

8. Payment Terms

For paid subscriptions:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• We may change pricing with 30 days' notice
• Failure to pay may result in service suspension

9. SMS / Text Message Communications

By providing your mobile phone number and checking the SMS consent box during registration, scheduling, or intake, you expressly consent to receive recurring automated text messages from MedNex at the mobile number provided. These messages may include appointment reminders, health alerts, account notifications, and other healthcare-related communications (up to 8 messages per month). Message and data rates may apply.

• Opt-Out: Reply STOPto any MedNex text message at any time to unsubscribe. You may also email support@mednexapp.com with "SMS Opt-Out" in the subject line.
• Help: Reply HELP to any MedNex text message or call (305) 209-0001 for assistance.
• Not a Condition of Service: Consent to receive SMS messages is not required to use MedNex services or to make any purchase.
• Supported Carriers:AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, and other major U.S. carriers. MedNex is not liable for delayed or undelivered messages.
• Privacy: Your mobile number will not be shared with third parties for marketing purposes. All SMS data is handled in compliance with HIPAA and applicable privacy laws.

For full SMS Terms & Conditions including confirmation messages, supported carriers, and opt-in/opt-out details, please review our Privacy Policy — SMS Terms section.

10. Limitation of Liability

MedNex provides a platform for healthcare management but does not provide medical advice or treatment. Healthcare providers are solely responsible for clinical decisions. To the maximum extent permitted by law, MedNex shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free. We make no warranties regarding the accuracy or reliability of any information obtained through the Service.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service will cease immediately. You may request export of your data within 30 days of termination.

13. Governing Law

These Terms shall be governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Miami-Dade County, Florida.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.